Shipping, Delivery & Pickup Policy
Please read our delivery, pickup and rescheduling rules for Rentorzo services.
Last updated: 8 December 2025This Shipping, Delivery & Pickup Policy explains how Rentorzo manages doorstep delivery and pickup of rented devices within select areas of Bangalore. By placing an order on https://rentorzo.com, you agree to the terms outlined below.
1. Serviceable Areas
Rentorzo currently offers doorstep delivery and pickup only within select areas of Bangalore. Service availability is subject to our logistics partner coverage and operational feasibility.
2. Doorstep Delivery & Pickup
All rented devices are delivered and collected directly at your provided address. Customers must ensure that someone is available at the delivery and pickup location during the agreed time slot.
3. Valid ID Verification
A valid government-issued photo ID must be presented at the time of delivery and again at the time of pickup or return. Delivery will not be completed without proper verification.
4. Rental Period Start
The rental period officially starts from the date and time of delivery, not from the date of booking. All billing calculations are based on the actual delivery timestamp.
5. Missed Deliveries
If the customer is unavailable at the scheduled delivery time or fails to provide valid ID, the delivery will be marked as missed. A rescheduling fee may apply for the next attempt.
6. Missed Pickups
If the customer is unavailable at the scheduled pickup time, or fails to hand over the device, the pickup will be treated as missed. Additional pickup or rescheduling charges may apply.
7. Rescheduling Requests
Rescheduling of delivery or pickup must be requested at least 24 hours in advance. Same-day rescheduling is subject to availability and may incur additional charges.
8. Delivery Delays
While we aim to deliver on time, Rentorzo is not responsible for delays caused by traffic, weather conditions, strikes, or other unforeseen circumstances beyond our control.
9. Condition at Delivery
Customers are requested to inspect the device at the time of delivery. Any physical damage or missing accessories must be reported immediately to the delivery executive or Rentorzo support.
10. Address Accuracy
Customers must ensure that the delivery address provided is accurate and complete. Rentorzo is not responsible for failed deliveries due to incorrect or incomplete address details.
11. Access Restrictions
If delivery or pickup is restricted by security policies of apartments, offices, or gated communities, the customer must coordinate with local security for smooth handover.
12. Third-Party Logistics
Rentorzo may use third-party courier or logistics partners to complete deliveries and pickups. All such partners operate under strict service and data protection agreements.
13. Customer Cooperation
Customers are expected to cooperate with delivery and pickup staff for ID verification, device inspection, and timely handover.
14. Policy Updates
Rentorzo reserves the right to update this Shipping & Delivery Policy at any time. The latest version will always be available on https://rentorzo.com.
Shipping & Delivery Support
If you have any questions regarding this policy, please contact:
Rentorzo
Website: https://rentorzo.com
Email: info@rentorzo.com
Phone: +91 93857 95958
